A phone message to all staff went out from the regional Vice President – this coming year we will have a laser focus on safety. Over the most recent twelve months, the message explains, the rate of injury has increased and is the highest in the company. The call asks employees to think carefully about their actions and to ensure that safe work practices are followed. “Throughout the coming year we’ll check our progress. Together we can decrease our rate of injury.” the message ends.
Recently initiatives for the coming year were posted at this company. Three key focus areas were outlined for the coming year – increase productivity, improve processes, streamline the supply chain. No place was left in the key focus areas for that laser focus on safety mentioned in the executive voice mail. Even though the business is growing and sales are on the rise additional data gathering on potential safety issues and a review work practices around the plant were skipped. The culture of “do as I say, not as I do” is alive and well.

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